Member Services Administrator
Full Time • Spartan Housing Cooperative
Responsive recruiter
Benefits:
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Summary
The Member Services Administrator supports SHC’s membership and finance systems, carrying out key administrative and customer-facing tasks that ensure efficient leasing, accurate financial tracking, and timely communication with members. This includes responding to member questions in person and via phone, as well as accepting and recording payments during business hours. They also contribute to creating a welcoming and organized office environment.
They report to the Executive Director and collaborate with the Cooperative Experience Coordinator, Vice Presidents of Membership and Education, and the Corporate Treasurer.
General Accountabilities
The Member Services Administrator supports SHC’s membership and finance systems, carrying out key administrative and customer-facing tasks that ensure efficient leasing, accurate financial tracking, and timely communication with members. This includes responding to member questions in person and via phone, as well as accepting and recording payments during business hours. They also contribute to creating a welcoming and organized office environment.
They report to the Executive Director and collaborate with the Cooperative Experience Coordinator, Vice Presidents of Membership and Education, and the Corporate Treasurer.
General Accountabilities
- Processing cooperative housing applications and maintaining applicant records in a timely and accurate manner.
- Verifying income documentation and certification requirements in accordance with SHC bylaws and compliance with grant-funded housing programs.
- Maintaining and reporting accurate occupancy data for all SHC houses, regularly updating internal systems.
- Managing accounts receivable processes, including:
- Accepting and recording in-person, online, and mailed payments
- Responding to payment plan inquiries and reviewing subsidy payments
- Issuing late fees and preparing Notices to Quit (NTQs)
- Supporting the Executive Director by preparing documentation legal matters for SHC’s attorney
- Reconciling AppFolio ledgers and posting Carrying Charges, House Chore fines, and Committee fines
- Staffing the front office during regular business hours, answering member questions in person, via phone, or by email, and offering responsive and informed support.
- Responding to external inquiries, such as rental reference requests, in a timely and professional manner.
- Issuing and maintaining member contracts and records, including:
- Drafting and tracking new and renewal contracts
- Processing member shares and dues
- Coordinating and documenting accommodation requests
- Supporting membership lifecycle transitions, including:
- Processing move-outs and share returns
- Handling requests for early contract releases
- Contributing to cross-team efforts and special projects as assigned by the Executive Director or Executive Team.
- Coordinating Fair Housing trainings in collaboration with the Cooperative Experience Coordinator.Fostering a welcoming, inclusive, and professional office atmosphere that reflects SHC values and supports member well-being.
Skills
- Financial & Leasing Knowledge
- Office & Administrative Systems
- Organizational Skills
- Communication
- Attention to Detail
- Customer Service Orientation
Preferred Qualifications
- 1–2 years experience in office administration, customer service, or leasing/housing compliance.
- Familiarity with cooperative housing or nonprofit administration.
- Experience using Google Workspace and accounting or property management software (e.g., AppFolio).
- Clear written and verbal communication skills.
- Strong organizational skills and attention to detail.
Compensation: $18.00 - $20.00 per hour
About Us
The Spartan Housing Cooperative (SHC) is a non-profit, autonomous organization providing an affordable off-campus housing option to students and the Greater Lansing community. There are more than 240 members in our 17 houses. Houses vary from 5 to 29 members, each with their own character and history. Our name honors our historical affiliation with Michigan State University, where we remain a registered student organization. However, we operate independently from the university with additional requirements and guidelines for membership.
SHC is committed to providing safe, secure and affordable housing. We offer a number of different housing options across the Greater Lansing region.
SHC is committed to providing safe, secure and affordable housing. We offer a number of different housing options across the Greater Lansing region.
- Open membership such that no members of any age, color, gender, gender identity, disability status, height, marital status, national origin, political persuasion, race, religion, sexual orientation, veteran status, or weight race, creed, color, sex, or sexual preference shall be excluded from applying to and becoming a member
- The Cooperative belongs to its members, thus any holdings of the Cooperative belongs to its members.
- Continuing and constant education & expansion of the cooperative ideal, that through cooperation among cooperatives and their members, cooperatives shall grow and prosper.
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